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Resources > Case Studies > How the Expedia Affiliate Network realised its service management strategy for thousands of affiliates

How the Expedia Affiliate Network realised its service management strategy for thousands of affiliates

The Expedia® Affiliate Network (EAN) needed support for its growing global business. At this time of rapid expansion EAN realised the affiliates needed additional support to manage the API technology involved. They needed to look at the people, processes and technology required to deal with the increasing scale of the operation and called in application support specialists Xoomworks Technology to help.



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