Change management starts the second
a S2P project starts and continues
beyond the end
Successful procurement change
management is about engaging people,
not just training and communication.
Change programmes are successful
because they engage with the right
people, in the right way, at the right
time. Our approach is based around the
need to spend time with the
stakeholders that we identify as being
impacted by the changes, involving
them in business decisions, and
helping them to support project
delivery through the change channels
identified.
Our Approach
XoomChange is a consistent,
structured approach to
procurement change management
regardless of the size of
organisation, scope of
business processes affected,
degree of change, project
phasing or maturity of the
organisation.
Integrated with our XoomCloud
methodology, it provides both
the overall framework for
change management and the
tools and templates that we
have refined over the last 20
years. We know what works and
we bring these tools to your
project to avoid the need to
create everything from a blank
sheet.
Xoomworks’ three phases of
change management Our XoomChange methodology
covers three main phases that
overlay project phases:
1. Preparation
During the preparation phase, the
Change Manager and Project Manager
will work very closely to answer who,
how and when the change impacts. They
will develop the stakeholder map and
impact assessment, identify the
relevant change channels as well as
create the change plan which will
become part of the overall project
plan.
How Xoomworks can help
Stakeholder Map
Impact Assessment
Resistance Assessment
Change Management Plan
Supplier Enablement Plan
Xoomworks will lead the formation
of the Change Forum – this is a
critical component of successful
change management strategy based on
the concept that change must come
from within an organisation. It is a
group of stakeholders and
representatives that are responsible
for ensuring the business supports
the project and the change. This
group will meet regularly and remain
throughout the project.
.
2. Management
Change management impacts all phases
of project delivery meaning the Change
Manager and Project Manager will work
together to coordinate activities,
however, the Change Manager will
predominantly be responsible for
overseeing the different channels that
will deliver the change.
How Xoomworks can help:
Fit-Gap analysis to ensure the
organisation is set-up effectively
for the impacts of the
project
Identification and coaching and
training of superusers
Communication through a variety
of channels such as emails,
intranet, internal marketing,
meetings and workshops. The
communication is targeted,
focused, necessary, sufficient,
and aligned to the organisation’s
‘tone of voice’
Training through a variety of
channels such as face to face,
train the trainer, webinars,
documentation
Coaching to reinforce more
complex activity such as strategic
procurement, complex sourcing
events, spend analysis
.
3. Maintenance
At this point the project is complete,
but change management is likely to
continue for a period to ensure the
changes are embedded in the
organisation.
How Xoomworks can help:
Performance management and
success measurement
Continuous Improvement strategies
and reporting mechanisms
Helpdesk support
6month return visit (XoomTune) -
Xoomworks is strongly invested in
its customers achieving long term
success. As part of our approach,
we return to all clients
approximately six months after
go-live to review system usage and
success metrics and offer insight
and advice on improvements
.
Level of Support
Some organisations require minimal
support to deliver effective
change, while others require more
significant input. XoomChange is
flexible to cater for differing
requirements from light support
during the Preparation phase to
full procurement change management
and delivery throughout the
project.
Regardless of the level of
support, our approach is always to
complete change with our clients
rather than do change to our
clients.
