Transaction Support Desk for low risk supplier management

We’re making it easier for you to process your low risk low spend suppliers

Are you spending a lot of time processing your low risk or lower spend suppliers? Would you like to free up valuable time to spend on more strategic high level supplier management?

Let us manage the on boarding of new suppliers, and provide help and support to your internal users so they can more easily process your low risk suppliers on your Purchase to Pay software solution.

Transaction Support Desk is delivered remotely to you direct from the Xoomworks’ Centre of Excellence in Cluj-Romania, with governance and support provided from the senior management team based in London.

Our Service 

Transaction Desk Support provides process support for end users processing low risk or low spend suppliers. The service is resourced to cover two main functions:

Line Support

The aim of the service is to free time from our clients’ procurement team so that they can focus on more strategic, complex procurement. It provides assistance, investigation and resolution of basic issues and requests to help.

Lead Team

This includes directing our client to relevant training materials and answering: ‘How do I? ’What do I?’ ‘Where do I?’ type questions. This support can also cover new suppliers.

Why choose Transaction Support Desk?

We are effective at running all aspects of Source to Pay, particularly managing the transaction processes that run throughout. Today the procurement function is constantly being asked to focus on delivery value for money and minimising the cost of supply.

Using our experts within the transaction support desk, we bring deep expertise across the procurement process which will improve your Source to Pay effectiveness and in return reduces your cost of operation. Managing Contract data, enabling Suppliers and dealing with transaction related issues across your organisation distracts from optimising the value your buyers and category managers could realise. Let us do it for you so you can deliver increased value for your organisation.

  • Saves time and money by reducing effort on low risk, low spend suppliers
  • Re-allocation of your procurement resources team to other tasks
  • Easy access to remote support
  • Reduced administrative burden of procurement
  • Compliance at a lower spend supplier level
  • Fast and cost-saving access to procurement expertise

To learn more about our service and the set up that Xoomworks provides, download our Value Proposition above.