Operational Procurement Support Services

Procurement expertise when you need it the most

Your eProcurement systems can bring you enormous benefits such as lower TCO, greater savings and improved innovation – but supporting those systems and extracting the best value for your organisation can be a real challenge.

With Xoomworks’ Operational Procurement Support Services (OPS) we simplify your eProcurement systems leaving you to drive value for your business. From outsourced e-auctions, to spend analysis and support desk function, we make sure you are supported where you need it most.

Our OPS service can generate greater benefits than can normally be achieved by internal resources, allowing you to re-align key staff to other core activities. If you’re looking for improved productivity or simply don’t have the dedicated
resource allocation, then our OPS service gives you the power to unlock savings and manage the increasing expectations of your stakeholders.

Our OPS services are designed to support your team where you need it most. Our services are split across three areas:

1. Service Desk

Ensuring your procurement systems are running smoothly – multilingual, ITIL-based 24/7 support for source-to-pay systems and analytics, from 1st line
user queries to in-depth technical development and application management.

2. Enhancement Services

We’ll help you remove the complexity and the volume of procurement detail leaving you to concentrate on running your business and the strategic elements that make a difference. We have a range of procurement enhancement services – all intended to maximise the benefits gained from using your systems:

  • Release Management
  • Spend Analytics
  • Supplier Enablement
  • Training

3. Sourcing

From complex category management to one-off auction support, our services help you deliver greater savings faster. Our consultants have sourced over £1billion of goods and services, in a broad range of direct and indirect categories. We know how and where to save money and will ensure your sourcing runs smoothly – taking the pain away from you.

To learn more about our approach and the benefits we can help your organisation achieve, download our Value Proposition or get in touch with our procurement experts at [email protected].