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Transaction Support Desk

We’re making it easier for you to process and manage your low risk low spend suppliers

Our Expertise

Xoomworks takes the pain away from processing your lower level suppliers by providing a Transaction Support Desk service to provide support to your internal teams, leaving you to focus on your main and more strategic procurement activities.

What We Do

Transaction Support Desk provides process support for end users processing low risk or low spend suppliers. The service is resourced to cover two main functions:

Dynamic Discounting

1st Line Support

Support is provided for end users who need assistance, investigation and resolution of basic incidents and service requests, including directing users to relevant training materials for ‘How do I?’ questions. This support also covers new supplier setup, Travel Mailbox, Corporate Cards, and escalation of complex issues to the Lead Team when needed. It also keeps end users up to date on the status of incidents or service requests.

Taulia Supplier Finance

Lead Team

The second main function is the Lead Team who manages and supports the core team. The Lead Team acts as your main day-today contact point, handling any escalated issues, incidents or queries and running regular scheduled calls. They escalate and manage system bug requests raised and provide status feedback updates. There is also escalation to the Xoomworks senior management team where deemed necessary.

Using our experts within the transaction support desk, we bring deep expertise across the procurement process which will improve your Source to Pay effectiveness and in return reduces your cost of operation.

Benefits

Saves time and money by reducing effort on low risk, low spend purchases.

Saves time and money by reducing effort on low risk, low spend purchases.

Re-allocation of procurement resources team to other tasks.

Re-allocation of procurement resources team to other tasks.

Compliance at a lower spend supplier level.

Compliance at a lower spend supplier level.

Easy access to remote support.

Easy access to remote support.

Reduced administrative burden of procurement.

Reduced administrative burden of procurement.

Fast and cost-saving access to procurement expertise.

Fast and cost-saving access to procurement expertise.

Helpful Resources

Link1

Transaction Support Desk-Your support desk for low risk supplier management

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Link2

Xoomworks Transaction Desk looks after low risk lower spend purchases at leading insurance group


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