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Transaction Support Desk

We’re making it easier for you to process and manage your low risk low spend suppliers.

Our Expertise

Xoomworks takes the pain away from processing your lower level suppliers by providing a Transaction Support Desk service to provide support to your internal teams, leaving you to focus on your main and more strategic procurement activities.

What We Do

Transaction Support Desk provides process support for end users processing low risk or low spend suppliers. The service is resourced to cover two main functions:

1st Line Support

The aim of the service is to free time from our clients’ procurement team so that they can focus on more strategic, complex procurement. It provides assistance, investigation and resolution of basic issues and requests to help.

Lead Team

This includes directing our client to relevant training materials and answering ‘How do I?’, ‘What do I?’, ‘Where do I?’ type questions. This support can also cover new suppliers .

Using our experts within the transaction support desk, we bring deep expertise across the procurement process which will improve your Source to Pay effectiveness and in return reduces your cost of operation.

Benefits

Saves time and money by reducing effort on low risk, low spend purchases.

Saves time and money by reducing effort on low risk, low spend purchases.

Re-allocation of procurement resources team to other tasks.

Re-allocation of procurement resources team to other tasks.

Compliance at a lower spend supplier level.

Compliance at a lower spend supplier level.

Easy access to remote support.

Easy access to remote support.

Reduced administrative burden of procurement.

Reduced administrative burden of procurement.

Fast and cost-saving access to procurement expertise.

Fast and cost-saving access to procurement expertise.

Helpful Resources

Link1

Transaction Support Desk-Your support desk for low risk supplier management

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Link2

Xoomworks Transaction Desk looks after low risk lower spend purchases at leading insurance group


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