Xoomworks Transaction Desk – Leading Insurance Group case study

About the Client

Xoomworks’ client is a leading British multinational insurance organisation which operates across 100 countries with around 9 million customers.


Its internal procurement resource was spending too much time focusing on low value/low risk projects (transactional) where an experienced Procurement professional could not add significant value.

They wanted to outsource the procurement of transactional activity by introducing a self-service process for their internal users based in the UK which in turn would free up their experienced buyers to concentrate on strategic higher risk projects where they could add more value.

The Solution

The leading insurer was already partnering with Xoomworks for the provision of a P2P Service desk.

Xoomworks’ Transaction Desk would be an additional service delivered remotely by the same team from Xoomworks’ centre of excellence in Cluj-Romania, with governance and support provided from the senior management team based in London.

The Transaction Desk service provides support for any of the insurance group’s UK based employees who need support in following the procurement self-service process for low risk or low spend purchases.

To ensure full reporting and visibility Xoomworks uses its existing ITIL based system – a best in class Incident Management System – to support multiple clients’ procurement systems.

The results are impressive. Nearly £12m procurement spend has been handled by the Transaction Desk since the service with Xoomworks began six months ago. Not only has the Transaction Desk ensured that an increased volume of spend is following a procurement process but it has also freed up time to enable the client to focus on strategic projects.

Xoomworks very quickly got up to speed with the low risk procurement process and have demonstrated impressive customer servicing skills in handling the volumes of queries which the process generates.”

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