Highlights
- Spend brought under control with purchase orders and automated invoice matching.
- Significant change management programme successfully completed.
- Item categorisation enables analysis of spend.
- Foundation built for strategic sourcing initiatives.
About the client
OLX is one of the world’s fastest-growing networks of trading platforms, operating in 30+ countries around the world. It helps people buy and sell cars, find housing, get jobs, buy and sell household goods, and more. The group is powered by a team of 10,000+ people, working across 5 continents in offices all around the world.
Challenges
The OLX Group was embarking on a business processes transformation journey, an integral part of which was to elevate its entire purchase-to-pay operations. In OLX’s early days, Coupa had initially been deployed in a number of markets (US, LATAM, Portugal) to solve specific challenges such as marketing procurement but hadn’t been optimised or scaled across the global organisation as it was not the initial intent. As the Group evolved OLX wanted to tap into more of its capability, widening the remit across finance and the whole organisation rather than solely for specific procurement functions. Initial deployments included all procurement categories but did not harmonise the process and policy.
OLX was looking to build a longer-term relationship with a partner that had roots within the European time zone that could help them both scale and optimise the benefits of Coupa as a group-wide spend management solution.
Xoomworks provided a comprehensive XoomTune Report which analysed and reviewed OLX’s procurement data to assess what spend management benefits were currently being achieved.
Solution
OLX initially engaged Xoomworks Procurement for its multilingual Service Desk delivery. The Service Desk specialises in servicing procurement technology and resolves incidents while respecting ITIL standards. The results were impressive: within a short space of time 90-95% of incidents and requests being delivered within the agreed SLAs. Xoomworks also provided a release management programme to help OLX manage new releases of Coupa.
As the finance transformation journey got under way, OLX made the decision to expand its procurement tooling capability with Coupa, adding Pay and Expenses. Having already successfully worked with Xoomworks they were selected as the logical choice for implementation partner. Xoomworks set about preparing the global design of the Coupa rollout and the first wave of countries that were due to go live, including India and LATAM.
A hiatus then followed in order for OLX to align further Coupa roll outs with the implementation of the new ERP. The global Coupa rollout which includes the additional modules will deliver end-to-end procure-to-pay integration to OLX’s new ERP system.
Xoomtune reporting will continue on an annual basis to ensure OLX’s solution is continually improved and that it is delivering on their e-procurement business case. Furthermore, it is anticipated that Coupa will deliver a wide range of business benefits into the organisation as it goes live globally and with all procurement in one place.
“In Xoomworks we have found a knowledgeable partner that is willing to bring honesty and debate to the table so that we land in a better place with a solution that is fit-for-purpose.”
Nadine Heydenrych, Global Director: Finance Systems & Transformation, OLX Group
Download our client story to learn how Xoomworks helped OLX achieve more value from their Coupa investment.
