The short answer is yes. The more detailed explanation is that there are some very important differences between implementing a source to pay solution and adopting it.
Every procurement team dreams of a 100% user and supplier adoption rate for their new shiny purchase to pay system. In this article we will try to help guide you in taking the first few crucial steps in your adoption journey.
Source to Pay (S2P) solutions bring enormous cost and efficiency benefits, but to implement them successfully they require a change in mindset.
Even though implementing a procure to pay solution brings numerous benefits to the procurement function, the adoption rate is still a common problem and a concern for a lot more organisations than you might think. For a successful implementation and a fully developed e-procurement function, suppliers and buyers need to work together. This is where the most time, effort and resource are needed to make things effective. You can read here more about our view on ‘How to avoid 4 common Source to Pay implementation pitfalls’.
For small and medium sized companies, supplier adoption is a much more pressing matter. Integration between supply partners changes the principles of both organisations in a highly efficient way.
Resistance is one of the most talked about challenges procurement teams face when introducing new technologies. Procurement system users are usually feeling comfortable with the traditional ways of making purchases or spending money. Due to the automation of the newly introduced tool and processes, they may feel they have less responsibilities and less control.Best in Class businesses understand the importance of adopting an e-procurement solution, along with converting to e-invoices and adopting an overall digital attitude. Even more important is going digital with your procurement function as this can help your organisation to achieve the most savings.
So why then is adoption still slow?
After implementing a source to pay solution and getting things up and running, the most important next step is user adoption. The implemented system is only as good as how people use it. The bleak truth is that a high percentage of organisations struggle on their own with the post go live strategy, we also often see chosen implementation partners simply not being there to help once the software and consulting hours have been sold.
In order to ensure the highest return on investment from your newly implemented source to pay system, there are a few crucial steps to take to help increase adoption among suppliers:
- Constant and open communication – treat your suppliers as your partners
- Having a portal solution that has benefits for the suppliers
- Monitor and analyze the areas where you can make business adjustments for suppliers willing to use the portal
Supplier adoption and user adoption are extremely important in maintaining the business case of a P2P solution. By assigning time to better understand how your organisation can increase both user and supplier adoption pre-implementation phase, you put yourself in a much stronger positions to hit the highest level of adoption possible for your procurement transformation requirements.
Change needs to happen gradually, with a plan in place and up to date processes recorded and realised. Suppliers and buyers need to work together, so spend just as much time planning how the relationship with your suppliers will be as you do with your customers.
If you are interested in implementing a Source to Pay solution or in optimising your existing procurement technology, we can help with that! Get in touch with one of our Source to Pay implementation consultants!