The Client is a US-based Fortune 500 company operating in over 50 countries, with over 100 manufacturing locations.
For our client cost-effective sourcing of materials and services is key to company success.
Procurement operations have been supported by disparate systems in different regions; SAP Ariba in the US and Canada and EMEA, with Oracle iProcure and various ERPs used in LATAM and APAC. Interim solutions have also proliferated for local use, increasing maintenance costs and complexity and existing systems have suffered from low user adoption. As a result, the percentage of spend under management has been poor. Opportunities for efficiencies and compliance have been missed.
The Company needed a solution that would:
Given the importance of making the right decision in the selection of a global Source to Pay solution, and for setting themselves up for success, the company realized they needed to do much more than follow a traditional software selection.
The Company selected RiseNow to lead them though this important solution evaluation and partnering process. RiseNow is a platform-neutral supply chain consultancy with over 20 years of experience in delivering procurement solutions. Based on the collective expert experience of 250+ successful S2P implementations, RiseNow’s proven “Best Vendor” and “Success Blueprint” processes were utilized to guide the Team through a rigorous evaluation of industry solutions and to deliver a comprehensive global Source to Pay Blueprint defining the future state design and implementation.
The combined “Best Vendor” and “Success Blueprint” project delivered the following outcomes:
The process allowed them to evaluate solutions on an even playing field and to reach a fact-based, unanimous decision in selecting JAGGAER as their solution/partner of choice. Additionally, this effort has “set the bar” for future projects for the Company, as project sponsors and executive leadership commented that they would never embark on a Project of this size and magnitude without first going through a Success Blueprint.
Responding to the Company’s competitive RFP, RiseNow prepared an initial proposal for the worldwide implementation of the JAGGAER S2P solution. Recognizing the need to bolster their global presence, US-based RiseNow reached out to Xoomworks Procurement to explore the possibility of a joint bid. Building on the similarities between the two companies and Xoomworks’ in-depth presence in the EMEA and APAC regions, a joint proposal was submitted.
The Xoomworks / RiseNow partnership provides clients with a clear alternative to the traditional Global System Integrators (GSIs). Recognizing the effectiveness of a global partnership between RiseNow and Xoomworks, the customer was confident in the award decision, based on the level of expertise and experience of the consultants assigned to the project.
The project kicked off in Q3 2019 with the following scope:
The RiseNow/Xoomworks partnership follows the ‘One Team’ approach to delivering transformational change with the client as a single team. The focus is on outcomes, not just technical go-lives.
Initially Xoomworks and RiseNow consultants were often on site, with the Global Project Manager adjusting work hours to provide more overlap between European and US time zones. The COVID-19 crisis has changed ways of working significantly, but Xoomworks and RiseNow reacted quickly, deploying effective remote working techniques, such as Slack channels, Sharepoint and video conferencing.
Deployment of the new solution will enable the client to hit its performance targets in the S2P space, including usability, functionality, quality of support and cost of ownership, specifically:
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