About the Client
With over 10,000 employees, our client is one of the world’s leading insurers focused on the provision of general insurance, life insurance and health insurance.
The leading global insurance company wanted to improve its business practices by enabling as many of its suppliers as possible to invoice electronically with the Coupa Supplier Portal (CSP). The client was in the process of migrating to Coupa and needed to speed up supplier onboarding to achieve this in as short a space of time possible. But without supplier enablement experience the insurer`s ambitious aims were proving to be a challenge and it was not achieving the success metrics it had hoped for.
Xoomworks Procurement was selected to accelerate the process of onboarding both high volume and lower priority suppliers onto the CSP. To help achieve this it created a Coupa Supplier Support webpage where suppliers could register and access useful support documents.
The supplier enablement programme for strategic suppliers included individual training sessions and supporting suppliers through to the point of submitting their first invoice.
For non-strategic suppliers enablement support was provided via email and the Coupa Supplier Support webpage hosted by Xoomworks, as well as the opportunity to attend training webinars.
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