About the client
The client is one of the leading global data centre providers strategic connectivities across the Channel and over the Atlantic, as well as domestic, supporting major commercial, financial and technical hubs for various industries.
Procurement as a company-wide function was relatively new to each location across Europe until recently. Historically each department was responsible for its own purchasing decisions, within certain parameters, which resulted in a lack of overall visibility from a business point of view.
Following a rigorous solution selection process Coupa was chosen as the most appropriate P2P software for its business model, to be used across six business entities and three countries. The main reasons for selecting Coupa are: ease of use for end-users, scalability and in-house configuration ownership.
Following a recommendation from Coupa, Xoomworks was selected as its implementation partner based on both its cultural fit and P2P business process expertise.
The main focus was to become self-sufficient for managing the solution configuration so that any required changes can be made by themselves, where required, in order to support ever-changing business requirements:
“Xoomworks understood this specific drive and hekped the firm get up to speed with the technology quickly and ensured there was a swift skills transfer to the internal core team.”
While a few business units are still yet to fully implement the system, Coupa is now being used for all purchase requisitions, approvals, invoices and third party spend in the majority of the business entities and has become the new way of working for P2P with relevant internal control and efficient communication and data handling with their suppliers.
Operational Support Services
The organisation also opted for the services of Xoomworks ‘1st and 2nd Line Support Desk for its 250 end-users in London, Paris, Germany, Amsterdam, Belgium and Turkey. This provides a multi-language initial contact point for users to obtain help in resolving lower complexity issues and requests such as general “How do I” type question in the local language. It also provides an escalation point for more complex issues that require a high level of system and process knowledge to support the overall P2P operating model.
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