About Xoomworks:

Xoomworks is a niche IT, consulting and outsourcing company with two core lines of business – Xoomworks Procurement (XP) and Xoomworks Technology (XT).

Our XP team consists of procurement consultants and industry specialists who are known for their ability to inspire people and drive change effectively. Our XP team operates in three areas:

• Procurement Transformation – our services focus on the key aspects that make Procurement functions successful

• Procurement Technology – Implementation of leading procurement solutions such as Coupa, SAP Ariba and Jaggaer

• Operational Procurement Support (OPS) – range of procurement support services including Service Desk, Release Management, Supplier Enablement, Spend Analytics, Training

Xoomworks partners with the leading technologies in the Cloud Procurement space: Coupa, SAP Ariba and Jaggaer etc. and our clients are some of the largest and most successful organisations in the world.

We are a UK owned company and have offices in UK, Romania, France, Bulgaria and Germany.

Xoomworks was founded in 2000 in London by former partners of Deloitte Consulting who wanted to introduce a new style of IT services partner. Today we are an established company with an excellent reputation among our multinational clients and have a London based business and technical team that work alongside our Operational Procurement Support (OPS) teams based in Cluj-Napoca, Romania and Sofia, Bulgaria.

We are looking for people who are interested in working with the latest technologies, latest processes on mission critical applications. We care about our employees and we invest in them.

Position Purpose:

We are looking for experienced candidates and exceptional graduates who have over 1 year’s relevant experience working on Coupa Service Desk & Supplier Enablement to join our OPS team as an Intermediate Coupa Analyst.
The role will be joining our existing team delivering a range of operational support services to several of our clients Coupa Procurement system and liaising with UK and European Xoomworks project teams to support project implementations. The role will be working closely with other support team members in the Cluj-Napoca and Sofia offices.

You should have a good degree and an interest in pursuing a career in IT and systems support. A good communicator with excellent English skills, a flexible approach and good problem-solving skills is what we are looking for.
The role will be to join our growing existing team to deliver Coupa Service Desk & Release Management services as well as other support services such as Supplier Enablement. There will be an opportunity to expand into other areas such as cXML Vendor Enablement, more complex Service Desk, End User training, Solution Analyst etc. The role will involve developing relationships and liaising with various clients’ departments such as IT, Finance, AP, User Acceptance etc. Internal Coupa based training plan will be followed so that the relevant system knowledge will be grown.

English is the core language for support, but any additional European languages would be a bonus. There is potential for some onsite travel, but the role is based in our Sofia office.
You should have a good degree and an interest in pursuing a career in IT and systems support. A good communicator with excellent English skills, a flexible approach and good problem-solving skills is what we are looking for.
For Service Desk services, you will be part of a specialist team who keeps our clients’ Coupa systems working smoothly and at maximum efficiency by offering ITIL-based support 1st line and 2nd line support.
For Supplier Enablement services, you will be supporting our clients’ suppliers/vendors through a change in the way that they transact with our clients, now, via Coupa. This will involve communicating with them via telephone and email in English.
We are currently working remotely but post Covid there is potential for some onsite travel and the role is based in our Sofia office.

Key Responsibilities / Duties:

• Communicating with, but not limited to, UK and Europe based client’s staff and vendors

• Supporting users/vendors of the system by email, phone and ITIL based incident management system

• Providing systems support and resolution of incidents to users/suppliers by email, phone and ITIL based incident management systems

• Preparing client reports

• Escalating issues to Line Manager/Service Owner

• Other ad hoc duties when required

• Project related travel may be required

Experience & Qualifications Required:

• Excellent English language skills, written and spoken

• Good MS Office skills (MS Excel to at least intermediate level)

• Over 1 year’s relevant manual testing experience is mandatory

• Experience of either Coupa or procurement is a bonus

• Any additional European language is a bonus

Personal Attributes:

• Dependable, highly motivated, proactive self-starter who is able to work independently, take initiative, and drive projects forward to completion with minimal supervision

• Analytical thinking and attention to detail

• Able to manage multiple tasks and prioritise effectively

• Team player and excellent communicator

• Passionate and flexible

We can`t wait to meet you!