Job reference: XPROBGOPS04
Romania | Based out of Cluj-Napoca
Bulgaria | Based out of Sofia
Posted July 2021
Xoomworks is a niche IT, consulting and outsourcing company with two core lines of business – Xoomworks Procurement (XP) and Xoomworks Technology (XT).
Our XP team consists of procurement consultants and industry specialists who are known for their ability to inspire people and drive change effectively. Our XP team operates in three areas:
Procurement Transformation – our services focus on the key aspects that make Procurement functions successful
Procurement Technology – Implementation of leading procurement solutions such as Coupa, SAP Ariba and Jaggaer
Operational Procurement Support (OPS) – range of procurement support services including Service Desk, Release Management, Supplier Enablement, Spend Analytics, Training
Xoomworks partners with the leading technologies in the Cloud Procurement space: Coupa, SAP Ariba and Jaggaer etc. and our clients are some of the largest and most successful organisations in the world.
We are a UK owned company and have offices in UK, Romania, France, Bulgaria and Germany.
Xoomworks was founded in 2000 in London by former partners of Deloitte Consulting who wanted to introduce a new style of IT services partner. Today we are an established company with an excellent reputation among our multinational clients and have a London based business and technical team that work alongside our Operational Procurement Support (OPS) teams based in Cluj-Napoca, Romania and Sofia, Bulgaria.
We are looking for people who are interested in working with the latest technologies, latest processes on mission critical applications. We care about our employees and we invest in them.
We are looking for experienced candidates and exceptional graduates who have over 1 year’s relevant experience working on manual testing/application support/procurement support to join our OPS team as an Intermediate Jaggaer Analyst.
The role will be joining our existing team delivering a range of operational support services to a couple of our clients’ Jaggaer Procurement systems. The role will be working closely with other support team members in the Cluj-Napoca and Sofia offices.
You should have a good degree and an interest in pursuing a career in procurement and systems support. A good communicator with excellent English skills, a flexible approach and good problem-solving skills is what we are looking for.
The role will be to join our growing existing team to deliver Jaggaer Support Services including Service Desk, Procurement Process Support and End User Training as well as other services. There will be an opportunity to expand into other more complex services The role will involve developing relationships and liaising with various clients’ departments such as IT, Finance, AP, User Acceptance etc.
Ideally you will have had some procurement or procurement system experience previously however internal Jaggaer based training plan will be followed so that the relevant system knowledge will be grown.
English is the core language for support, but any additional European languages would be a bonus. We are currently working remotely but post Covid there is potential for some onsite travel.
Key Responsibilities / Duties:
Initial focus on Jaggaer 2nd Line Service Desk, Procurement Process Support and End User training but potential expansion into other areas
Communicating with UK and Europe based client staff and client suppliers
Supporting key functionalities of Jaggaer Procurement system
Providing systems support and resolution of incidents
Preparing client reports
Experience & Qualifications Required:
Excellent English language skills, written and spoken
Good MS Office skills (MS Excel to at least intermediate level)
Over 1 year’s relevant support experience is mandatory, ideally in procurement
Experience of either Jaggaer or another procurement system is preferred
Any additional European language is a bonus
Dependable, highly motivated, proactive self-starter who is able to work independently, take initiative, and drive projects forward to completion with minimal supervision
Analytical thinking and attention to detail
Able to manage multiple tasks and prioritise effectively
Team player and excellent communicator
Passionate and flexible
We can`t wait to meet you!