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Support Analyst with German

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Support Analyst with German


About Xoomworks:

Xoomworks is a niche IT, consulting and outsourcing company with several different lines of business. Procurement Consulting (PC) is one of Xoomworks lines of business. Our PC team consists of procurement consultants and industry specialists who are known for their ability to inspire people and drive change effectively.

In addition to experience with multi-national complex organisations, we have experience in highly regulated environments in the public and private sectors including water, gas, electricity, police, logistics and local government. Xoomworks is a Coupa, Ariba, Determine and Taulia Partner.
We are a UK owned company and have offices in London, UK, Cluj-Napoca, Romania, Paris, France and South Africa.

Xoomworks was founded in 2000 in London by former partners of Deloitte Consulting who wanted to introduce a new style of IT services partner. Today we are an established company with an excellent reputation among our multinational clients, and have a London based business and technical team that work alongside our Cluj-Napoca based Operation Procurement Support (OPS) teams.

We are looking for people who are interested in working with the latest technologies, latest processes on mission critical applications. We care about our employees and we invest in them.

Position Purpose:

We are looking for graduates who are looking for their first or second job to join our OPS team as a Procurement Support Analyst. The role will be joining our existing team delivering a range of operational support services to several of our clients Coupa Procurement system or other e-Procurement systems and liaising with UK and European Xoomworks project teams to support project implementations.

You should have a good degree and an interest in pursuing a career in IT and systems support. A good communicator with excellent German and English skills, a flexible approach and good problem solving skills is what we are looking for.

The role will be to join our growing existing team to deliver Supplier Enablement and Service Desk services and with the opportunity to expand into more complex areas such as End User training, Release Management, cXML Vendor Enablement etc. The role will involve developing relationships and liaising with various clients departments such as IT, Finance, AP, User Acceptance etc.
The aim of the role is to be able to deliver the above services in English and German.

There is potential for some onsite travel but the role is based in our Cluj-Napoca office.
Internal Coupa or other procurement systems based training plan will be followed so that the relevant knowledge will be grown.

Key Responsibilities / Duties:

• Communicating with UK and Europe based client staff and client suppliers in English and German
• Supporting users of the system by email, phone and ITIL based incident management system
• Supporting key functionality of Coupa Procurement system or other e-Procurement systems
• Providing systems support and resolution of incidents
• Preparing client reports

Experience & Qualifications Required:

• Degree and/or exposure/interest in IT systems
• Excellent English and German language skills, written and spoken
• Good MS Office skills
• Any additional European languages is a bonus

Personal Attributes:

• Self – motivated
• Able to manage multiple tasks and prioritise effectively
• Strong analytical and diagnostic skills
• Team player and excellent communicator

Key benefits:

• Competitive salary
• Employee private medical cover
• Life insurance
• Co-payment gym subscription
• Pension contribution
• Working from home policy
• Comprehensive training and development


Xoomworks is a professional services company that specialises in Procurement, Technology and the design and development of complex bespoke software solutions. Our Consulting and Outsourcing divisions have an impressive record of delivering successful projects and services to blue chip and public-sector clients globally. Xoomworks provides consulting, systems integration, application managed services and offshore development services to many of the FTSE 100 companies. The information in this email is confidential. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have any concerns in regard to your personal information or data please click HERE to review our privacy policy. If you wish to stop receiving emails from Xoomworks, please contact and we will process your request as swiftly as possible.

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+44 (0)20 7400 6120

+44 (0)20 7400 6120

Xoomworks Ltd,
Dunstan House, 14a St.
Cross Street, London, EC1N 8XA