Xoomworks implements Coupa Source to Pay at Eircom

About the Client

Eircom, Irelands largest provider of fixed, mobile and broadband telecommunications services, wanted more value from their procurement operations.


The Challenge

Eircom collaborates with Xoomworks to transform their procurement operations by mitigating risk, increasing control, and realising savings, whilst streamlining their processes with Coupa Spend Management. The long lead time to create and approve contracts and requisitions meant Eircom often missed out on negotiated discounts. Eircom also needed to mitigate risk by comparing spend against budget at the time of the request, not after the spend had been committed or even invoiced. Finally, both the procurement and accounts payable processes were manual with transactions re-keyed at requisition, purchase order and invoice stage.


The Solution

After a rigorous selection process, Eircom selected Coupa’s spend management solution as it covered the full, end-to-end Source to Pay process and uses a familiar, shopping cart user interface that is easily recognisable to users. The ability to easily configure workflows, which can be then be approved on the go via mobile devices, helped to speed up the whole process. As Coupa’s ‘go-to’ partner for procurement services, Xoomworks was selected to implement and integrate the solution for Eircom. Xoomworks specialises in procurement transformation, and with 14 years of procurement, experience is Coupa’s European and Middle East partner. Eircom had undergone a significant “right-sizing” program during the economic downturn, meaning the efficiencies forecasted by the project couldn’t come soon enough.


Ordering the services we need at work on a Monday morning became as easy as ordering a book from Amazon on a Sunday night.

Download the client’s story to read more about the significant benefits that were immediately achieved.