ChallengesResistance is one of the most talked about challenges procurement teams face when introducing new technologies. Procurement system users are usually feeling comfortable with the traditional ways of making purchases or spending money. Due to the automation of the newly introduced tool and processes, they may feel they have less responsibilities and less control.Best in Class businesses understand the importance of adopting an e-procurement solution, along with converting to e-invoices and adopting an overall digital attitude. Even more important is going digital with your procurement function as this can help your organisation to achieve the most savings. So why then is adoption still slow?
UsersAfter implementing a source to pay solution and getting things up and running, the most important next step is user adoption. The implemented system is only as good as how people use it. The bleak truth is that a high percentage of organisations struggle on their own with the post go live strategy, we also often see chosen implementation partners simply not being there to help once the software and consulting hours have been sold.
SuppliersIn order to ensure the highest return on investment from your newly implemented source to pay system, there are a few crucial steps to take to help increase adoption among suppliers:
- Constant and open communication – treat your suppliers as your partners
- Having a portal solution that has benefits for the suppliers
- Monitor and analyze the areas where you can make business adjustments for suppliers willing to use the portal