Technical Support

For Tech-Driven Companies

We provide skilled nearshore teams to companies that want to transform their technical support into a competitive advantage.

When your clients need technical assistance something has gone wrong for them. We help you turn around that experience, so that they are left knowing that you value the relationship and care about their needs.

We can work directly as part of your team or take full ownership of the project.

Expedia Case Study

Expedia Affiliate Network Case Study – Set Up Technical Service Desk

"Using Xoomworks means we can move quickly and capitalise on opportunities. They provide a reliable, flexible, high-quality customised service, which is crucial to us a successful high-growth company."
Eachan Fletcher CTO Expedia Affiliate Network

Read the full case study >

Capitalise on Opportunities with a Dedicated Nearshore Team

Dedicated and talented nearshore teams are a cost-effective extension of your internal team. Use them to increase client retention rates and overall satisfaction while reducing management overhead of support activities.

As well as running your technical service desk according to ITIL best practices, we can provide flexible resourcing in order to support additional short-term technical projects whenever needed.

Your clients are assured of a professional, single point of contact which reliably resolves issues, while you can get on with the important job of expanding your business.

Why Xoomworks Dedicated Support Team?

Our support teams care about their work, because we support their career progression and aspirations.

We plan for support staff to transition to development roles, leading to high knowledge retention, low attrition rates and overall excellent staff morale.

Meet our nearshore team members

Beata Tamas

Beata
Cluj, Romania

“Being part of the Xoomworks team for over a half a year has really changed my perspective of what a work environment looks like. I have had the opportunity and the privilege to work with the most dedicated and self-disciplined people here. If I were to choose one word which describes Xoomworks, I think I would go with TEAM.”

We're so confident in the ability of our nearshore teams that we invite you to come visit us – and speak to whoever you want without a sales person leaning over your shoulder. Contact us at technology@xoomworks.com to set up your visit.

Rapidly deploy your service
desk with our help

At times of expansion, you may suddenly realise that your clients or affiliates need extra support to manage their relationship with your new technology.

We've provided many such clients with flexible and experienced technical service teams, taking ownership so you can concentrate on other key areas of your business.

These flexible teams can supplement your nearshore dedicated team or help on an interim basis.

flexible team

Why Xoomworks Dedicated Support Team?

We are very consultative, fully involving all stakeholders and developing excellent relationships all all levels.

We integrate fully into your teams as needed, taking ownership of the challenges presented.

Your risks are effectively managed and reduced to a minimum.

Technologies

Our multilingual technical support teams can ensure maintenance of all popular technologies: CSS, HTML, Java, and so on, as well as some not so popular ones.

Capitalise on Opportunities with a Dedicated Nearshore Team

Dedicated and talented nearshore teams are a cost-effective extension of your internal team. Use them to increase client retention rates and overall satisfaction while reducing management overhead of support activities.

As well as running your technical service desk according to ITIL best practices, we can provide flexible resourcing in order to support additional short-term technical projects whenever needed.

Your clients are assured of a professional, single point of contact which reliably resolves issues, while you can get on with the important job of expanding your business.
Read more about us >

Why Xoomworks Dedicated Support Team?

We have the same high standards for our technical support teams as for our software development staff

Most of our support specialist are graduates from technical universities, and all of them benefit from our comprehensive training programs (ITIL, technical skills, language and personal development, and so on)

What can we do for you?

Our technology experts would love to hear from you, Just send us an email or call and we’ll get back to you.

phone

+44 (0)20 7400 6120

+44 (0)20 7400 6120

Xoomworks Ltd,
Dunstan House, 14a St.
Cross Street, London, EC1N 8XA