Founded in 1872, the client is one of the world’s largest insurance groups with a global network of subsidiaries and offices in North America, Europe, Asia Pacific, Latin America and other markets. 60,000 employees serve customers in more than 170 countries.
Xoomworks’ client is a major petro-chemical company, based in Europe and operating across 70 countries. With over 90,000 staff and an annual revenue in excess of $400 billion, they need to get the utmost out of the company’s business data for making critical business decisions and reporting.
The client was aware that there were various untrained reporting teams within their global organisation. They were also producing duplicate versions of reports with no joined-up strategic view on how to get the best value from their reporting suite.
15 months ago, during a planned visit to Xoomworks’ Nearshore development facility in Cluj, Romania , the client asked Xoomworks whether they had the expertise to build a Data Analytics Team capable of helping them drive some real value with their Analytics reporting tools.
Xoomworks had already partnered with the client in building a truly value-add Ariba Managed Service team. The client felt that they wanted to replicate this arrangement with a skilled team of Data Analysts operating from Cluj, Romania with management of the service from Xoomworks UK headquarters.
Xoomworks and the client put forward a proposal that would allow a dedicated team to produce quality reports to a “Group wide Management Information and Reporting Unit”
“The Xoomworks team started by improving the templates for the client’s pre-defined reports, which helped the client understand more about its data.” explained Jamie Holmes, Operations Director of Xoomworks.
To address the problem of multi regions producing duplicate reports, the team also created overview sheets which gave the client a comparative view regarding each countries evolution.
To give the client a more user-friendly experience, enhance the security of reports, and to significantly decrease the time spent in creating the initial report, the Xoomworks team utilised dashboards. With the new dashboards, the team recorded efficiency gains of 60-70%.
Crucial to the success of the service has been the way that the dedicated Data Analytics team has been able to communicate directly with senior stakeholders based in all of the clients’ global centres. This one-team approach has been at the core of this successful engagement.
A great example of this came when the client CTO asked the Data Analytics team to produce a certain type of graph that he had drawn on a piece of paper, scanned and sent to the team via email. The team produced the graph, using excel macros, in just over twenty minutes.
The client gained a clearer view of their data: Xoomworks improved the client’s pre-definied reports and addressed the problem of multi region duplicate reports which gave the client a better understanding of each countries evolution.
Nine months on, since the start of the engagement, the client continues to see real value in the service and is currently evaluating the possibility of expanding the team size with greater ownership and scope of service to be delivered.
With responsibility for global reporting safely in the hands of the experts, the Xoomworks Data Analytics team has been able to work hand-in-hand with the Client organisation to drive enhancement, development and adoption projects globally.
Xoomworks BI are a global leader in Business Intelligence solutions and services, supporting large enterprises and SMBs alike. We have over ten years experience in SAP BusinessObject™, SAP HANA, and many other SAP and BI solutions. More than 70% of our technical consultants have previously worked at SAP holding senior positions.
Our core competencies are implementations, integrations, migrations and optimisations, post go-live and managed services, crisis management, knowledge transfer, cloud BI and, of course, strategic advice.